Return Policy

Returns and refunds

We want you to be happy with your order. Contact us at info@paperchasingcollars.com within 14 days of delivery if you would like to request a return.

Return eligibility

To be eligible, an item must be unused, unworn, free of pet hair, and in its original condition and packaging. Proof of purchase is required. Product-specific exceptions shown on the product page also apply.

Personalized, customized, and other made-to-order items are final sale unless they arrive damaged, defective, or different from what was ordered. Gift cards and items marked final sale cannot be returned.

Start with us before mailing anything

Please do not mail a return to an address found on an old receipt, label, or website listing. Our products may ship from different fulfillment partners, so the correct return instructions and address can vary by item. Returns sent without authorization may not be accepted.

Damaged, defective, or incorrect items

Contact us as soon as possible and include your order number plus clear photos of the item and packaging. If the issue is confirmed, we will work with you on a replacement or refund at no additional cost.

Return shipping and refunds

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges are not refundable. Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or card issuer may need additional time to post the credit.

Exchanges and cancellations

Direct exchanges are not always available because items may be fulfilled by different partners. When an exchange is not possible, we can help with a return and a new order. We cannot guarantee cancellation or address changes after an order has entered production or fulfillment, so please contact us immediately if something needs to change.